In development · A DasSoft product
Every customerconversation,in one place.
Connekt is a WhatsApp-first customer communication and CRM platform for growing businesses. Manage conversations, organise contacts, keep track of every interaction and work on it together as a team.
Built for businesses that run on WhatsApp conversations.
For many businesses, WhatsApp is where customers ask questions, place orders, book appointments and come back with problems. It works well for one person on one phone. It gets harder when several people answer, when conversations pile up, and when nobody can remember what was promised to whom.
Connekt is for the shop, the clinic, the studio, the service business and any growing team in that position: people who need their customer conversations organised without taking on a complicated system.
What Connekt will do.
Manage customer conversations
Your WhatsApp conversations in one shared inbox, so messages are answered and nothing gets lost in someone's phone.
Organise contacts
Every customer who messages you becomes a contact you can find again, with the details your business needs.
Track every interaction
The history of each customer in one place: what they asked, what you replied and what happened next.
Work as a team
Several people can work on customer conversations together, with the context in front of whoever replies.
Build better relationships
When you know your customers' history, you can follow up properly and treat returning customers like it.
Coming later
WhatsApp comes first. Facebook Messenger and Instagram are planned next, so conversations from all three can be managed in the same place.
- Facebook Messenger
Why it helps.
- 01
Nothing slips through.
Conversations live in a shared place, not scattered across personal phones.
- 02
Context for whoever replies.
Anyone on the team can see who the customer is and what was said before.
- 03
Relationships, not just replies.
A record of each customer makes follow-ups and repeat business easier.
- 04
On the app customers already use.
Your customers keep messaging you on WhatsApp. Nothing changes for them.
How Connekt uses Meta services.
Connekt connects to WhatsApp through the WhatsApp Business Platform, the official way for software to send and receive WhatsApp messages for a business. The platform is provided by Meta.
- 1
Your account, your permission
A business connects its own WhatsApp Business account to Connekt and grants it permission to send and receive messages on its behalf. Connekt only gets the access the business grants.
- 2
Messages travel through Meta
Messages between a business and its customers are delivered by Meta's WhatsApp Business Platform. Meta processes them under its own terms and privacy policy. Connekt receives the messages so the business can read, answer and organise them.
- 3
WhatsApp's rules apply
Businesses using Connekt must follow WhatsApp's Business Messaging Policy. Customers must agree to hear from a business, and messages a business starts must use message templates approved by Meta.
- 4
Disconnect at any time
A business can disconnect its WhatsApp account from Connekt whenever it wants. Connekt then stops sending and receiving messages for that account.
- 5
Messenger and Instagram, later
When they arrive, Facebook Messenger and Instagram will connect the same way: through Meta's official platforms, with the business's permission.
Your data, and your customers' data.
Businesses trust Connekt with their customers' conversations. That data belongs to the business, and we treat it that way.
The business owns it.
Customer conversations and contacts belong to the business that collects them. We process them only to run Connekt for that business.
Never sold. Never used for ads.
We do not sell customer data, use it for advertising, or share it with anyone except the service providers needed to run Connekt, Meta among them.
We don't message your customers.
DasSoft does not contact a business's customers. Only the business does, through its own account.
Limited access.
Access to customer data inside DasSoft is limited to what is needed to operate, secure and support the service.
Deletion on request.
A business can ask us to delete its data at any time. A closed account is permanently deleted after a 30-day recovery period, or sooner on request.
Interested in Connekt?
Connekt is in development. If your business runs on WhatsApp conversations and you want to hear when it is ready, or tell us what you need, write to us.
Email us about ConnektConnekt is in development; details on this page may change before launch. WhatsApp, Messenger, Instagram and Meta are trademarks of Meta Platforms, Inc. Connekt is not affiliated with or endorsed by Meta.